Returns & Refunds


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

At Scentsations of Troon we pride ourselves on quality of service, only selling first quality goods to meet the high standards we feel our customers deserve.

You may return any item in its original condition, in the original packaging, within 7 days of receipt, as after this period our money-back guarantee will not apply. When we have received the returned goods, a full refund of the purchase price will be processed unless you prefer a replacement item or a gift certificate - the choice is yours. Original shipping and handling charges are not refundable and the customer will be responsible for all costs associated with the return shipment. Please note that refunds for all credit transactions will be passed directly to Mastercard/Visa without further notification to yourself.

The item/items being returned will only be accepted in its original condition (and box , where applicable), The goods should be carefully packed and sent by using a mail service which provides shipment tracking and insurance as we cannot take any responsibility for returned goods lost in transit.

If your order is received damaged/broken we will require you to notify us by Email within 24 hours of receipt of order.

Two members of staff carefully check all items for orders before packing and shipment.

The display of goods on this website are not an offer for sale but an invitation to treat. A potential purchaser's response will constitute an offer to purchase that we reserve the right to decline. No offer will be accepted until payment has been taken.

Scentsationsof Troon are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.